Thank you for choosing StanyStore. We are committed to ensuring your satisfaction with our products and services. This Return & Refund Policy outlines the terms and conditions for returning and refunding products purchased from our website. Please read this policy carefully before initiating any returns or refund requests.
REPLACEMENT/ REFUND
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement or refund at no charge. We accept refund/ resent in these cases:
- Defective or Misdescribed Products: If you receive a defective product or an item that does not match the description provided on our website, you may be eligible for a return or refund. Please notify us within 30 days from the date of receiving the product.
- Incorrect Size: In the event that the item you received does not correspond to the size you selected during the order placement, you may request a return or refund. This is subject to notification within 30 days from the date of receiving the product.
- Delayed Delivery: If your order is delivered more than 30 days past the estimated delivery date, you may be eligible for a return or refund. Please contact us within 30 days from the estimated delivery date.
Please contact us by email at [email protected] and our support team will help you arrange a replacement or refund as soon as possible:
- If you want to replacement a product (defects or errors on our part). You need contact us with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. We will provide you with a replacement free of charge. Replacement will take time like normal orders (2-3 business days for processing and 3 – 7 business days for delivery).
- If you want to refund an order after product received (defects or errors on our part). Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (3-5 days both from us and financial institution’s side).
We do not accept replacement/ refund in these cases:
- Customer chooses the wrong size
- Package missing due to the wrong shipping address provided
- Customer modifies the order or delivery address more than 12 hours after placing the order.
- Customer returns the product without noticing us.
For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. (Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.)
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (3-5 days both from us and financial institution’s side) after order cancelled.
LATE OR MISSING REFUND (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
DAMAGED/ INCORRECT ORDER
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item, and the QR code attached on the package of the affected items. Please contact us by email at [email protected] and one of our helpful support staff will organize a reprint or a refund for you!
ORDER NOT RECEIVED
If your item has not arrived within 30 days for US order or 60 days for international order (not include 2 – 3 days processing) after having ordered, contact one of our heroes through our mail [email protected] for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/ or missed parcel deliveries).
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please note that this Return & Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns regarding this policy or the return process, please contact our customer support team. We appreciate your understanding and cooperation.