PAYMENT CONFIRMATION
- A confirmation email will be sent to you once the order is authorized and verified.
- 12h after the payment verified, the order can no longer be modified or canceled. However, we will do our best to support your request.
SHIPPING FEE
We are providing worldwide shipping.
| DESTINATION | BASE SHIPPING COST | COST PER ADDITIONAL ITEM | FREE SHIPPING |
| United States (US) | $5.95 | $1.50 | Orders over $120 |
| Canada | $8.45 | $1.50 | Orders over $120 |
| Europe | $6.95 | $1.50 | Orders over $120 |
| United Kingdom (UK) | $5.45 | $1.50 | Orders over $120 |
| Australia/NZ | $6.95 | $1.50 | Orders over $120 |
| Rest of the World | $11.95 | $2.00 | NO |
*All the fees mentioned above are being calculated in US dollars (USD).
PROCESSING
It normally takes 2-3 business days to process your order. Please note that holidays & weekends are not included.
SHIPPING
If you are located in the United States or one of the regions where we have our distributors (Australia, Canada, Czech Republic, Germany, Latvia, Netherlands, Poland, Slovenia, Spain, United Kingdom), the shipping time will range from 3 to a maximum of 7 business days, depending on the area. For those residing in other regions, the shipping time will be between 3 to 15 business days.
Please note: the time from placing an order to receiving it will be the shipping time plus the order processing time. During certain peak periods throughout the year, shipping carriers may require additional time to deliver orders to the designated address.
DELIVERY
If you want to track your order, please click Track Your Order for information.
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it!
If you need more detailed information, please shoot us an email at [email protected] and we’ll help you out!
SHIPPING DELAYS
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
- Usually it takes about 30 days to some countries, We do offer compensation if the shipping beyond the timeframe as stated on shipping policy.
- Please submit a ticket within 1 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
MULTIPLE ADDRESSES
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
VAT TAXES
- Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
- Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.